Frequently Asked Questions
Your guide to shopping the latest Japanese-inspired street fashion.
Where does PokeNinJapan ship from?
All of our authentic apparel and accessories are shipped directly from our warehouse in Tokyo, Japan, ensuring you receive genuine high-quality fashion.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. We also offer express shipping options at checkout which can deliver your items within 3-5 business days.
What is your return policy for clothing?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags attached.
How do I know which size to choose?
Since Japanese sizing can run smaller than Western standards, we provide a detailed size chart on every product page. We recommend measuring a similar garment you own to ensure the perfect fit.
Are the products authentic and licensed?
Yes, every item sold on PokeNinJapan is 100% authentic. We source directly from official manufacturers and authorized distributors across Japan.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.